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FAQs

How can I contact you?
The best way to contact us is to email support@urbanfactory.in
Can I get on your email list?
Absolutely! Scroll down to the bottom right side of our website and sign up. We can't wait to send you our new arrivals and crazy deals!
I just placed two orders, will you combine them?
Orders can be combined ONLY if the orders in question have not yet been fulfilled and shipped. To check the status of your order and inquire about combining orders, please email support@ urbanfactory.in and we will do our best to accommodate you.  
How do I make a return?
Please refer to our Refund Policy.  
Do I have to pay for return shipping?
No, please reach us at support@ urbanfactory.in to get your return label. 
Are you hiring?
We are always looking for passionate employees, so if you are interested in joining All My DIBS family please send us your resume to carrers@ urbanfactory.in 
How will I know if a sold-out item has been restocked?
Join our email list and we will let you know when your favorite items are back in stock online. Our social media is updated daily with popular back by demand items, new arrivals, sales, contests, and more!
Instagram: @urbanfactory.in
Facebook: /urbanfactory.in
Twitter: @factoryurban