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Shipping Information

Is shipping and returns are free?
Yes, within US shipping and returns are free. International shipping and returns we charge and it depends on country. 
When will my order ship?
All standard orders of in-stock items will be processed within 3-5 business days. 
*Please note delivery times do not include, Saturdays, Sundays or holidays.
Do we offer overnight shipping?
Not at this time. 
Where does All My DIBS ship to?
*Don't forget, we offer FREE domestic shipping!
How do I know the status of my order?
Once your order has been placed, you will receive a confirmation email. Then, once your order starts being processed, you will receive another email with a USPS/FedEX/DHL//UPS/On Trac tracking number. You can check the status of your order at any time by tracking your number at appropriate service provider.
What happens if my package is never delivered or stolen?
Please contact  support@urbanfactory.in if your package is lost or stolen and we will do our best to assist you.
What if I want to return my item(s)?
Return Policy:
Merchandise must be returned within 30 days of the shipment date for store credit only.
Merchandise must be unworn, unwashed and all tags must be attached.
All discounted and sale items are final sale and cannot be returned.
All accessories, intimates and gift cards cannot be returned.
How long will it take for my return item(s) to be processed?
Returns are processed within 3-5 business days of delivery.
Are returns free?
Yes, we create a return shipping label when you  Email Us and don't forget to include your order number in the email Subject.

If you need further assistance email us at  Email Us